Client care

Client care

Client care

Discussion and debate around enhancing client relationships – and, in turn, satisfaction and compliance.

December 2021

Catherine Oxtoby describes how this mindset – inspired by technology adopted by the aviation industry more than 60 years ago – can help veterinary teams understand why errors occur and, as a result, lead to better care for patients…

26 mins

Patrick Ridge details the diagnosis and treatment of a dog presenting with medial patella luxation and cruciate ligament failure.

27 mins

Brigitte Lord discusses primary health care, including advice and support for clients, and factors to give clinicians more confidence in their approach to this prey species.

49 mins

November 2021

Elisabetta Mancinelli describes methods and locations to obtain blood, and volumes considered safe to withdraw in these patients.

26 mins

Peter Plate and Rachel Hayton answer questions surrounding this topic on where the science is and whether it is a good idea for clients.

25 mins

Bartosz Ropelewski – referring to a case example – evaluates clinical symptoms, diagnostics and treatment options for this tumour type.

28 mins

Karin Kruger discusses the diagnosis, management and treatment of such conditions, including gastric ulcer syndrome.

24 mins

In this article, the RCVS discusses the benefits of its new 1CPD platform, the advantages of using it and how it helps support an outcomes-focused CPD model.

23 mins

Luisa De Risio describes the approach to these cases – including establishing if patients are having a seizure, causes and treatment.

Martha Cannon – in the final of her two-part article – addresses the issue of under-treatment regarding this common condition in cats.

30 mins

Fiona Tomczynska and Dave Dickson use a patient example to describe how this clinical judgement aid is applied in the diagnosis of canine degenerative mitral valve disease.

40 mins

Martha Cannon – in the first of a two-part article – looks at the presentation and diagnosis of this significant cause of pain in cats.

29 mins

Diana Ferreira describes the diagnosis, treatment, prognosis and management of key dermatological and bacterial infections.

43 mins

Andrew Prentis BVSc, MRCVS, summarises the main themes to be discussed at the 26th Conference of the Parties, and how these will impact vets and communication within the profession.

32 mins

Sam Khan and Paul Freeman use a case study to describe their study that is looking to increase understanding of this presentation.

26 mins

Fay Vass, chief executive of the British Hedgehog Preservation Society, offers a brief summary on assessing hedgehogs that arrive in practice in accordance with society advice.

15 mins

Ellie Mardell details key diagnostic and management considerations regarding this condition, including blood pressure measurement.

37 mins

Sanne Wilmink DVM, CertAVP, MRCVS offers basic information on this drug class, alongside a review of literature for use, effectiveness and safety.

38 mins

Matthew Best MA, VetMB, FANZCVS, MRCVS shares a case study in a young dog, and details examination through to diagnosis, treatment and prognosis.

16 mins

Phil Elkins BVM&S, CertAVP(Cattle), MRCVS, provides an overview of primary and multi‑species conditions affecting livestock worldwide, as well as current considerations for keeping them at bay.

32 mins