Client care

Client care

Client care

Discussion and debate around enhancing client relationships – and, in turn, satisfaction and compliance.

February 2021

Communicating with customers

Nicola Ackerman offers advice on how to master the art of talking to reluctant clients, and the importance of this “soft skill” in gaining compliance.

28 mins
An age-old problem – caring for senior cats and dogs

Laura Lacey details the disease processes that can affect small animal patients as they get older, and the importance of sharing with owners what is normal and what is not.

39 mins

January 2021

Cat Chat: energy requirements

Sarah Collins, International Society of Feline Medicine programme manager at International Cat Care, explains how to work out energy requirements for your hospitalised feline patients.

6 mins
New arrivals: advice for puppy and kitten owners

Emma Gerrard shares tips for RVNs to pass on to owners of young cats and dogs.

36 mins
Obesity in pet patients – slimming down a growing problem

Victoria Bowes advises on how VNs can help owners manage their pets’ weight and understand what is “too fat” or “too thin”.

34 mins

December 2020

Avoiding festive fails: keeping pets safe over Christmas

Charlotte Fennell discusses how nurses can advise owners on how to avoid any medical catastrophes during the festive season.

48 mins

November 2020

Tricky ticks and formidable fleas: fighting a year-round battle

Laura Lacey explains the importance of encouraging owners to treat these parasites throughout the year and how to do this.

30 mins

Lead nutritionist Samantha Ware looks at key information to aid this.

9 mins

October 2020

Cat Chat: focus on fireworks

International Cat Care offers its top tips for keeping feline pets safe during the Halloween and Bonfire Night festivities.

7 mins
Matt’s Masterclass: dealing with wildlife cases

Matt analysis how to handle wildlife cases that arrive in practice, discussing duty of care, nursing aims and tips for specific species.

32 mins
Keeping calm and carrying on: managing fears and phobias

Zoe Hockley explains how owners can make firework festivities less traumatic for their pets and prevent behavioural problems in the future.

25 mins
Finger on the pulse – keeping on top of hypertension

Emma Gerrard looks at the latest research on this topic, and highlights the importance of regular blood testing and communicating this to clients.

30 mins
Implementing a nursing care plan for exotic pets

Mary Fraser discusses the importance of introducing such measures for these species.

20 mins

September 2020

Postoperative care of TPLO patients

Leah Alcorn details the important role RVNs play in the nursing care of animals having undergone tibial plateau-levelling osteotomy surgery, including physiotherapy, rehabilitation, analgesia and general recovery.

26 mins
Dental nurse clinics – brushing up on your knowledge

Nicola Ackerman discusses the value of the VN’s role in offering preventive tooth health advice to owners of small animal patients.

18 mins

Amy Henson discusses the challenges often faced in caring for pets’ teeth, the solutions out there and the importance of getting owners on board.

11 mins

August 2020

Cleaning up your act: a guide to optimising hygiene

Emma Gerrard summarises the factors that optimise prevention of surgical site infections preoperatively and postoperatively, including patient care and wound treatment.

34 mins
Dogs’ Digest: dietary interventions for allergies and intolerances

Lead nutritionist Samantha Ware discusses adverse food reactions.

11 mins

July 2020

Cat Chat: plant potential

Elizabeth Waring explains how certain plants are able to provide cats with positive environmental enrichment.

7 mins

Amy Henson explores the part food plays in how a dog behaves – and how it is often not in the way people think.

11 mins