Onswitch managing director Alison Lambert welcomes The College of Animal Welfare's new qualification for veterinary receptionists and encourages practices to invest in their customer service teams.
New service will take a wide range of dental cases, including fractured teeth, root canals, prosthetic crowns, fractured jaws, oral tumours and orthodontics.
Poultry Health Services, Retford Poultry Partnership and the poultry and game bird services of Minster Vets officially join forces, creating a major poultry veterinary and support service.
Hazel Goodwin has worked in the veterinary industry for nine years and is aiming "to get involved with advising member practices on succession planning".
“The relationship between practice and graduate is fragile, and needs to be handled with greater care," says Dave Nicol, who will discuss how problems can be overcome.
New developments see specialist-led oncology and ophthalmology services as well as additional specialists within the small animal cardiology and soft tissue surgery teams.
More than 300 delegates packed the East Midlands Conference Centre in Nottingham for OnSwitch's third Cx Congress, the only veterinary congress dedicated to customer service and those providing it.
