Client care
Client care
Discussion and debate around enhancing client relationships – and, in turn, satisfaction and compliance.
First-class customer service has never been more important to the modern service consumer – not least veterinary clients. It’s a vital dynamic that drives any successful practice, but, as Ernie Ward explains, to get it right you’ve got to get inside your clients’ heads...
Article
34 mins
Focusing on four main client contact areas – exterior, interior, vibe and virtual – could make all the difference to your practice enviornment, says Dr Ernie Ward.
Article
34 mins