Client care
Discussion and debate around enhancing client relationships – and, in turn, satisfaction and compliance.
May 2023
Three-quarters of all cats and two-thirds of all dogs were bought by adults younger than 44 in the past 12 months, meaning the pet-owning baton has well and truly passed to the next generation. With Gen Z and millennials expecting to interact with businesses digitally, vet practices must ensure they are maximising engagement opportunities…
Article 29 minsRecruitment and retention issues, and unprecedented demand for services have created a perfect storm that is stretching many practice teams to the limit. With a sizeable number of VNs leaving because they feel undervalued, underpaid and underused, one solution to increasing profits may be staring us in the face…
April 2023
Krka is one of the world’s leading generic pharmaceutical companies and our medicines are used … more
7 minsMarch 2023
The proliferation of referral centres in recent years means pets being sent long distances for specialised treatment has become an increasingly rare occurrence. But in some remote regions, long trips over land and sea remain par for the course, as VBJ discovered when we spoke to Highland Vet Referrals in Inverness…
27 minsIt’s perfectly clear the direction of travel in automotive is towards zero-emission vehicles and, for the present, that means buying electric. But buying an electric vehicle doesn’t just help reduce carbon emissions, it also provides significant tax advantages to those making the switch…
February 2023
January 2023
The key ingredients needed for a successful veterinary practice don’t change a great deal – wherever you happen to be in the world. Strong leadership, a motivated team and top-class client care are universal requirements, as VBJ discovered when we caught up with Catherine Harper of Barossa Veterinary Service...