We live in an increasingly volatile, uncertain, complex and ambiguous (VUCA) world. This has made veterinary practice a more challenging and increasingly consumer-driven environment. But with the right support systems in place, a VUCA is nothing to be feared...

Simplyhealth Professionals looks at seven ways the right pet health plan provider can make a difference to your practice...

The bubble may have burst for some, but the consolidators will still pay big money for the right kind of practice. So, knowing what the likes of Independent Vetcare and CVS are looking for is key for owners looking to move their business into corporate hands...

While we’re still in the EU, we still have to play by its rules – particularly where workplace legislation is concerned. Here, the author details a landmark EU ruling on paid annual leave.

Transforming a group of highly talented individuals into a high-performing team is a common challenge in veterinary practices large and small. It requires considered leadership, but also the ability to understand that, sometimes, the best thing to do is nothing at all.

It is easy for vets and VNs to see the value of microchipping because they perform the procedure on a daily basis. But do clients see the value, too? VBJ reminds practices what they can do to overcome the barriers and maximise the business opportunities.

The telephone is still the main way clients contact their veterinary practice, but times are changing fast. Online appointment booking and live chats are just the tip of the iceberg, and practices looking to stay ahead need a strategy covering all the options…

Have you been promoted to head up a team, perhaps to replace someone who has left or because the business is growing? Do you feel overnight your responsibilities have changed, but you haven't had training in the skill sets you need? This is accidental leadership…