Liz Barton discusses the issues and challenges surrounding returning to work in the fourth instalment of her groundbreaking series.

Article, Extra resources 19 mins

With clients able to access many sources of information, tone and nature of conversations with their vet have evolved. This can be a challenge; however, a change of approach can mean clients and clinicians leave the consult happy.

26 mins

One of the most powerful hiring and motivational tools you have in your workplace is a job description for each employee. Good ones will help you find the right person for the job and team members focus on doing their jobs well, so it is worth spending time to get them right ...

22 mins

The British Veterinary Receptionist Association (BVRA) has been established to recognise and raise the status of veterinary receptionists within veterinary profession.

With practices nationwide complaining of a lack of clinical team members for hire, Dave Nicol explores why this is happening, and offers some practical suggestions for maximising your mid to long-term chances of hiring the right people to power your practice.

24 mins

A decision by the Grand Chamber of the European Court of Human Rights has brought the question of employee monitoring to the forefront of employers’ minds once again. Mark Stevens examines the implications for UK businesses and their staff.

9 mins

Ray Girotti explains how being tight with standards and expectations, yet loose on how you allow your staff to achieve them, can create the right environment for teams can flourish.

23 mins

Jenny Stuart explains why ensuring your staff are fairly rewarded is vital to ensure your practice runs smoothly.

24 mins

Victor Chua and Nael Taher on how cost of childcare is contributing to growing problem of staff retention.

10 mins

VBJ's Big 6 project saw a carefully selected panel discuss and debate the six biggest issues most likely to shape the veterinary landscape. In its first report, panellists discuss work-life balance and how this is changing practice.

50 mins

Adam Bernstein outlines some potential pitfalls that could put your practice on the HMRC's radar for being in breach of paying the national minimum wage.

7 mins

Kay Hamblin and Lindsay Brazil look at how acquiring leadership skills can benefit anyone working in practice, not just those in formal leadership roles.

17 mins

The traditional dynamics of the referral process have often left clients feeling a little out of the loop, but times have changed. Here, Ray Girotti explains why it is now essential to see the client as central to the choice of whether or where their animal is referred.

18 mins

Dan Curtis speaks with CVS Group's newly appointed director of nursing, Belinda Andrews-Jones, about her career to date.

16 mins