Revenue in the veterinary market has remained largely static, but this doesn’t mean growing your practice is a zero-sum game. Graeme Pack and Giles Pugh look at improving compliance.

As a practice manager, life can be a blur: a multitude of meetings, admin and customer conundrums. It can be difficult to juggle the daily challenges, let alone consider them from a different viewpoint. Yet, doing so could pay dividends, says Holly Kernot.

The Insurance Act 2015 came in on 12 August 2016 and brought the most significant reform to insurance law in more than 100 years, according to Simon Brooks.

Branding has been described as delivering on a promise made. Here, Alison Lambert asks what your practice can do to ensure it delivers on its promises.

"In the end, we can have a palace of smoked glass and stainless steel with all the toys in the world, but unless we engage with tomorrow’s pet owners on their terms, we’ll struggle to make a viable business," writes Chanticleer.

With heightened competition and rising costs, why are so many veterinary practices poor at maximising efficiency? Adam Bernstein speaks to two leading experts to ask how practices can improve workflow and avoid putting profitability in peril.

Huge changes have taken place in the veterinary profession in the past 15 years. Ross Tiffin revisits the seminal Quo vadis? project to take another look to the future.

Practices in the UK have, for many years, relied on a flow of non-UK vets into the country to fill gaps in available manpower. But making the most of this valuable human resource requires a structured approach and an open mind, says Luis Sainz-Pardo.

It has long been recognised people are living and working longer. RCVS research in 2014 revealed nearly a third of UK vets were already aged 46 or older. As such, practice owners across the country need to be prepared…

It has long been understood the prevention of ectoparasites is important for protecting animal welfare and generating extra practice revenues. But with the outbreak of babesiosis in Essex and the wide range of new products available, there has never been a better time to hammer the preventive message home to clients.

The way veterinary practices communicate with clients has changed enormously during the past decade. Tech-savvy clients now expect to be contacted by SMS and email, and practices failing to do so could well be missing out in more ways than one, says Jamie Crittall