Client care
Discussion and debate around enhancing client relationships – and, in turn, satisfaction and compliance.
December 2020
In 1909, Harry Gordon Selfridge, the founder of Selfridges department store, invented the phrase “the customer is always right”, which was immediately adopted by other businesses and used as a standard. The intentions were good, but, as Alan Robinson explains, things have changed a great deal during this past century – and particularly in the past 12 months…
Article 22 minsNovember 2020
Nutrition is one of the cornerstones of pet health and is not just a one-off decision, as the needs of animals change throughout their lifetimes. So it is absolutely crucial to ensure your practice is able to give the latest up-to-date advice and the most informed recommendations to often uninitiated clients…
October 2020
Offering the best possible clinical care is the top priority for any veterinary practice, but being in a position to do that is often no easy task. Behind the scenes of any business are a myriad of vitally important external relationships – from who checks the accounts to who cleans the windows...
September 2020
Making the right choices when selling on a veterinary practice is never easy – especially against the backdrop of a pandemic that has had such seismic impacts across the sector. But there are still options for those planning their exit strategy and here Vicky Robinson takes a close look at what those options are...
28 minsAugust 2020
July 2020
June 2020
The massive impact of coronavirus has left the world in a liminal state; a threshold between the established norms of the past, and an uncertain and unknowable future. Alan Robinson explains how to navigate this threshold by avoiding its many perils and making the most of the opportunities it provides...
22 minsMay 2020
The UK has around one million pet rabbits, and a growing number of practices are capitalising on the lack of care and attention some receive. Research has shown many owners seek out practices that specialise in rabbit care over those who don’t, so it’s worth investing time and thought to make sure they choose you…