Kay Irvine explains how to raise your game and make sure you stay in control of practice expansion.

In part one, four female leaders shared thoughts on why a lack of women in positions of power exists in the veterinary sector. For part two, we went back to the same four women to ask how they think the problem can be tackled...

Discussions about retail often hinge on one simple question: clients or customers? Vets are professionals, … more

Puppies and kittens are the lifeblood of any small animal practice and those crucial first encounters really can be make or break.

Estimates show around nine million cats are kept as pets in the UK – that’s a huge potential market. However, as Ross Tiffin found on a visit to the north-west, a cat-friendly strategy is needed to make the most of the opportunity.

With the passage of time comes the growing awareness our planet is just not coping … more

Let’s start at the beginning and ask a simple question: what did you purchase the in-clinic lab … more

Retailers understand customer experience is crucial to commercial success. They are miles ahead of us, … more

With the major switch from print advertising to digital marketing comes many avenues on which … more

One of the more awkward affairs to follow is an ageing heavy metal band. Bare chests, … more

When you’re running your own business, it’s not good enough to just stand still – especially … more

While I am no fortune-teller, I can give an educated guess to the direction veterinary practice … more

Practice owners and managers are constantly looking for ways to improve the financial health of their … more