One of the key issues exposed by the ongoing CMA investigation into the small animal veterinary sector is the fractured relationships between many pet owners and their practices. Against this backdrop, Oli Viner says it is vital veterinary businesses find innovative ways to make their service offering more transparent and showcase their true value to clients…

44 mins

Business rates have been around for centuries and they have been disliked by those who have to pay them for just as long. But, with the correct advice, Adam Bernstein says there are ways to reduce this burden on your business or even remove it all together…

27 mins

There has never been a better time to look at how your practice can offer the best for older pets. With demand levelling off as the spike caused by the COVID-19 puppy boom passes through the system, every practice should be rolling out the red carpet for their golden oldies, says Graham Lewis…

19 mins

A healthy culture boosts employee retention, reduces staff turnover, enhances productivity, and supports recruitment. But just how healthy is your practice culture and how can you make it better? Rebecca Robinson explains…

23 mins

Conventional pay-per-service veterinary models are struggling to keep pace with the demands of accessible and affordable healthcare. Subscription models are seen by many new practices as the solution for pet owners looking to provide comprehensive care for their pets while keeping costs in check...

4 mins

No more important time exists in the life cycle of a veterinary practice than the first year of trading. Here, independent practice owner Helen Simmons shares her insights on how to get your practice off to a flying start…

31 mins

Kitting out a clinic can be fraught with difficulties. Too much choice is one problem, while financing is another. However, common sense can be drawn on in acquiring what is needed at the lowest possible cost, being tax efficient and considering used equipment…

Article 25 mins

Veterinary practice is a service industry and while situations always occur where animal welfare trumps all, any business needs to entice and retain clients to stay afloat. This means excellent customer service must always be a key priority, so it’s vital to get it right…

Article 28 mins

In this VBJ Hygiene Insight, Vincent Sherard-Bornshin – chief executive of RSPCA Bury, Oldham and District – explains the benefits behind Truvox Multiwash in helping close the gaps in cleaning protocols after he invested in the system during COVID.

11 mins

It doesn’t take much to set up a practice – just a good idea, common sense, graft, opportunity and, of course, appropriate funding. However, to last the course and become successful it takes thought and planning…

26 mins

In the ever-evolving field of veterinary diagnostics, the traditional “this or that” approach to performing and assessing diagnostic tests in the clinic or at an external laboratory is changing. So, it is vital to ensure your practice is keeping up with the latest developments…

26 mins

This latest VBJ Congress Insight feature explains how your practice and your team can benefit from the association’s upcoming annual event.

Article, Sponsor content 15 mins

Pet owners traditionally sought veterinary services on a pay-per-visit basis, often delaying essential care due to financial concerns. However, the subscription model has the potential to revolutionise pet health care by offering a more accessible, comprehensive, and cost-effective approach…

Article 30 mins

The current climate for the veterinary sector remains a busy yet challenging one. Veterinary practice … more

13 mins

Since the COVID pandemic there has been a significant increase in the number of people looking to set up their own veterinary practice. But much needs to be considered for those thinking of taking the plunge, as Adam Bernstein discovered when he spoke to some of the experts…

31 mins

Many routes to practice ownership exist, so it stands to reason there’s no “one size fits all” exit strategy, either. Vicky Robinson looks at the best options in this fast-changing landscape...

25 mins